In addition to all of the features in our AME Monitoring Service, AME Corp. offers fixed-price Tier 2 technical support. This gives you a 24/7 helpdesk designed for use by your IT department and priced appropriately. Your IT department will be notified anytime a threshold is surpassed or a problem occurs on your network. However, your IT department will now have a single place to go for questions involving many operating systems and applications.

Should the question still go unanswered, AME personnel will be dispatched to repair the problem. All of this is covered under a single, low annual fee. If the problem is a manufacturer problem, AME will dispatch the proper service organization for systems covered under a warranty.

Many small to medium size IT departments find this offering to be more attractive than the basic N-Central Monitoring Service. It relieves the IT department from having to be an expert in everything yet keeps network control within the department.